Shipping Policy

Order Processing

All orders are processed within 1-2 business days after receiving your order confirmation. You will receive another notification when your order has been shipped.

Shipping Partners & Delivery

We partner with renowned local courier services to ensure reliable delivery across Bangladesh, including **Sundarban Courier Service, SA Paribahan, Pathao, and RedX**.

Estimated Delivery Times

• Inside Dhaka Division: 1-3 business days
• Other Major Cities/Districts: 3-5 business days
• Remote/Thana Level Areas: 5-7 business days

Please note that delivery times may vary due to public holidays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout. We offer a flat shipping rate for deliveries across Bangladesh.

Cancellation & Return Policy

Order Cancellation

You can cancel your order at any time before it has been dispatched from our warehouse. To cancel, please call our customer support at +880XX-XXXXXXX with your Order ID.

Returns and Refunds

We only accept returns if you have received a damaged, defective, or incorrect product. Please follow the steps below:

1. Contact our customer service within 24 hours of receiving the item.
2. Provide your Order ID and a clear photo or video of the damaged/incorrect product.
3. Once your return request is approved, we will arrange for the item to be picked up.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

After we receive and inspect the returned item, your refund will be processed within 7-10 business days to your original payment method or through a mobile financial service (MFS) like bKash or Nagad.